FAQs
How can I contact Jet Traveller?
You can email us at jettravellerinfo@gmail.com, where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes, our store offers worldwide shipping.
Where do you ship from?
We ship from Canada.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 24 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed immediately upon order during regular working hours. Please allow extra time for your order to be processed during holidays and sale seasons. Orders made on weekends and holidays will be processed within 1-3 business days from the order date and shipped the next business day after the processing day.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
Have your order number ready and include it in an email to us at jettravellerinfo@gmail.com labeled as "NOSHOW"If you don't receive your order within 45 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in CAD Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Send us an email at jettravellerinfo@gmail.com labeled as "RETURN"What if the item(s) I received are defective/incorrect/damaged
Send us an email at jettravellerinfo@gmail.com labeled as ONE of the following.
1. "DEFECTIVE"
2. "INCORRECT"
3. "DAMAGED"
Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.